Frequently asked questions

What time is Check in / out time?

In light of the current Government advice over Covid-19 we have had to adjust our check in and out times so we can make sure the cleaning team have enough time for a thorough changeover.  Check in is from 1600 on the day of arrival.  Departure is by 0930 on your final day.  Please see our page on Covid-19 for further information.

When is the Swimming pool open?

Open every day apart from Saturday morning, Guests can sign up to use the pool for individual family sessions.  Sessions are bookable upon arrival.

What depth is the pool?

The pool is 1.25m deep the whole way along.  However there are large steps to access the pool, which are also good to sit on.

How warm is the pool?

The pool is kept between 30 – 34 Degrees Celsius.

A member of our family has additional needs, can they use the 5 year old and under play area even though they are older?

Please do ask!  We have a number of guests who have autistic children and we are happy for them to use the play area to relax in.  The soft play structure is designed for younger children.  The play area is currently open for single family use in order to maintain social distancing.

Do you provide a welcome pack?

We supply an initial supply of tea bags, coffee and sugar and a pint of milk.  There is also salt and pepper in the kitchen as well as food wrap.  Washing up liquid, dishcloth and brush, tea towels and a small supply of dishwasher and washing machine tablets are also in the cottage.

Do you supply bedding?

All bedding is supplied for a cosy night’s sleep!

Do you provide cots?

Yes!  We aim to provide as much as possible for children to save you from having to pack too much.  Cots are 60cm x 120cm and all have an additional comfy “normal” mattress on top of the travel cot mattress.  We supply a waterproof mattress protector but ask guests to bring the additional cot bedding they require.  More information about what else we provide for children can be found in the drop down menu under each cottage.

Do you have stair gates?

Yes!  Fitted as standard at the top of all stairs.  They are also fitted at the bottom of the stairs in Chamomile, Hyssop and Lovage!  We can provide a travel stair gate should you require one at the bottom of the stairs in the other cottages.

Do you supply towels?

Yes towels are provided for cottage use.  Please bring swimming pool / beach towels.

Is there an enclosed field to let my dog off the lead in?

Dogs are welcome on leads around the cottages and animals.  However dogs are welcome off the lead once away from the cottages and play area.  We have lots of walks around the farm.  Some of the fields may be empty of farm animals during your visit and we can let you know which would be suitable to let your dog off the lead in, if necessary.

Is there a pub in walking distance?

The nearest pubs are in Kingswear, about 2 miles away. The Steam Packet does great pizzas and other dishes and The Ship also serves food.  They can be walked to, but it will be an uphill walk on the way back. Alternatively you could drive, which will take no more than 2 minutes!

Can we arrange a supermarket delivery?

Why not check out our list of local suppliers who can deliver to the cottages?!  We are lucky to have some amazing companies who can supply wonderfully fresh food.  However supermarket deliveries are also possible.  We ask that the delivery is made for after you arrive and in the same name as the booking name and the cottage is on the booking form.  This way we can help direct the delivery driver.  The supermarkets that deliver here are Sainsburys, Waitrose, Tesco, ASDA and Morrisons.

Can we help feed the animals?

Absolutely.  We are around at most times and you can visit the animals whenever you like.  You can also feed the chickens goats and pigs.

Do you allow dogs in all your cottages?

We allow dogs in Hyssop, Lovage and Meadowsweet.  Chamomile & Tarragon are strictly pet free.  We ask dogs are not allowed upstairs.  If you go out for the day please take your dog with you. We do not allow dogs to be left in the cottages on their own.  A throw, dog bowl, towel and poo bags are provided for picking up after your dog.  If you would like to borrow a dog crate please ask as we have a few available if pre arranged.

Can we bring our friends back to the farm?

The Farm facilities are for guests to enjoy.    Whilst we are under increased restrictions due to Covid-19 no other visitors are allowed at the farm.